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Benchmarking

Tracking and measuring operational performance is critical for effective foodservice management. NACUFS' three benchmarking surveys will help you identify performance strengths and opportunities for improvement in the areas of productivity, customer satisfaction, and employee compensation. The NACUFS benchmarking surveys are available exclusively to current association members, and only those that participate in the surveys are eligible to receive the results. 

Customer Satisfaction Benchmarking Survey

The annual Customer Satisfaction Benchmarking Survey is designed to help you measure, evaluate and benchmark the varied characteristics, needs and opinions of your customers. The 2016 survey is closed. Please check back in August 2017 for the next Customer Satisfaction Benchmarking Survey. To participate in the next survey, check your mailbox or click here. Learn more>

Salary Benchmarking Survey

The biannual Salary Benchmarking Survey tracks the average salary and wage rates for more than 30 key management and staff positions in college and university foodservice. The next salary survey will be conducted in Spring of 2017. Learn more>

Operating Performance Benchmarking Survey

The annual NACUFS Operating Performance Benchmarking Survey allows you to effectively assess the performance your dining program over time and compare it to national benchmarks, helping you identify areas of strength and opportunities for improvement. Learn more >