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Customer Service Institute 2013
1/22/2014

Customer Service Institute

Submitted by: Dan Esposito
Business Manager II
West Virginia University Dining Services

I attended the Customer Service Institute at the Ritz Carlton in St. Louis, Missouri from December 7-11, 2013.  The purpose of this institute was to help participants explore various service philosophies and principles of customer service for use in their operations.

The featured speaker was T.J. Schier - speaker and author, and owner of “Incentivize Solutions.”  T.J. presented practical, easy-to-implement ideas on popular topics like guest service and motivation/training of today’s generation. T.J. is very knowledgeable and did a fantastic job presenting his concepts and ideas.

True Foodservice Equipment and the Sysco Corporation were the sponsors of this Institute.  Both companies had excellent presentations for us regarding their customer service philosophies.  True also provided us with a tour of their manufacturing facilities.  We were able to see how a lot of the refrigeration equipment we use on a daily basis is made.

Juliaine Kiehn, Donna Boss, and Cam Shauf were the facilitators of this institute.  They made this institute very interesting and shared with us their vast knowledge gained from distinguished careers in the foodservice industry. Also in attendance was Katie Kiter, the NACUFS Education Assistant. I would like to thank all of these folks for their input and assistance with the institute.  I would also like to thank the Dining Services Staff at Washington University for providing us with a tour of their facilities and an outstanding dinner.  They did a fantastic job!

I would like to thank the Mid-Atlantic Region for selecting me to attend this institute.  This was the seventh institute that I have attended. I have one more to go to complete all of the institutes offered. I hope to attend the last one this year.



Villanova Fall Sub-Regional
10/18/2013

Photos of the Fall Sub-regional meeting at Villanova University on Thursday, October 17 are available here

Enjoy!



Planning Institute 2013
6/28/2013

Planning Institute

Submitted by: Dan Esposito
Business Manager II
West Virginia University

I attended the Planning Institute at the Hormel Foods World Headquarters  in Austin, Minnesota from June 9-14, 2013.  The purpose of this institute was to help participants focus on strategic and business planning for their operations.  

The featured speak was Bruce Flye, Director of Planning and Partnerships for the Brody School of Medicine at East Carolina University.  Bruce is very knowledgeable and did a fantastic job presenting his concepts and ideas on planning.

Tom Day, Greg Hetfield and Deanna Brady were our sponsors from Hormel Foods.  They did a great job organizing this institute and made us all feel welcome.  Hormel was a most gracious sponsor and also gave us a tour of their plant as well as a most memorable trip to the Spam Museum.

Our facilitator, Kenny Hemmer and co-facilitator, Don Fike did a great job organizing this institute.  Also in attendance were the NACUFS Director of Education, Lori Mason as well as Lisa Wandel from Penn State University.  I would like to thank all of these folks for their input and assistance with the institute.

There were 18 attendees at this institute from all 6 NACUFS regions.  I knew a few of the participants from attending other institutes as well as previous regional activities.  It was a pleasure renewing old acquaintances as well as getting to know everyone else. 

I would like to thank the Mid Atlantic Region for selecting me to attend this institute.  This was the sixth institute that I have attended and I plan on attending the others in the future.



Marketing Institute 2012
12/10/2012

Marketing Institute

Submitted by: Donald Fike
Business Manager II
West Virginia University 

I want to take this time to thank the Mid-Atlantic Region for my selection to the 2012 Marketing Institute held at the Coca-Cola headquarters in Atlanta, Dec 4-8, 2012.  It was challenging at first because it was something out of my comfort zone.  As the week went on things came into focus and I began to understand the difference between marketing and advertizing.  It was also nice to re-connect with several people from past institutes and look forward to having the opportunity to attend another institute soon.



NACUFS Boston 2012 - Mid Atlantic Images
8/11/2012

Here is the collection of images taken at the conference while I was not other wise engaged or speaking. Please feel free to add in comments or to add n your own pictures.

We will be moving to a new flickr site hosted by the Mid-Atlantic region in the next month or so. Stay tuned from to hear from Deb Hydock, your new Info Officer on the specifics.