T.J. Schier - speaker and author, and owner of “Incentivize Solutions.” T.J. presents practical, easy-to-implement ideas for managers on popular topics like guest service and motivation/training today’s generation. He is the author of several books, including, “Now That’s Service That Sells,” “Now That’s Quick-Service that Sells!” and “Send Flowers to the Living.”
Donna Boss - founder of Boss Enterprises, a communications and marketing firm in New York City is a presenter and coach/mentor at this program. Donna was formerly vice president, channel marketing, for The Food Group, one of the largest advertising agencies in the foodservice industry. Prior to this, she was editor-in-chief of Food Management magazine, a position she held for nearly two decades. Donna has won a number of publishing and association awards, including the Media Excellence Award and the Vanguard Award from the American Dietetic Association, presidents’ awards from associations, the Sparkplug Award from IFMA, and several Jesse H. Neal awards for magazine excellence.
Donna also serves on foodservice industry committees for the New England Culinary Institute, Harvard University Dining Services, the restaurant industry’s ‘Wipe Out Hunger’ efforts, and the Dietetic Internship Committee at New York Presbyterian Hospital. She is a frequent contributor to Campus Dining Today, and has been long associated with NACUFS.
Julaine Kiehn, RD – is one of the primary speakers and a coach/mentor at this program. Julaine is a long-time NACUFS volunteer. Her many contributions and areas of involvement include: NACUFS president, 1998-99; national education committee chair, 2005-06; national conference chair, 1994; and her long-time and ongoing assistance in developing and facilitating other NACUFS educational programs.
The following information will be helpful if you are budgeting to attend the Customer Service Institute:
Arrival/Departure Dates: Plan to arrive on Monday, December 9 and depart on Friday, December 13.
Institute Registration Fee: There is no institute registration fee. All conference materials, facility tours and group meals are covered by the association and/or the sponsors of the program.
Hotel: Once accepted for an institute, participants will need to make their own hotel reservations. The 2019 group hotel rate for the Ritz-Carlton St. Louis is $189 plus local taxes. You should estimate at least a four-night stay (Monday through Thursday).
The Ritz-Carlton St. Louis
100 Carondelet Plaza
St. Louis, MO 63105
Tel: (314) 863-6300 or 1-800-241-3333
Fax: (314) 863-3525
Travel: Travel to and from Lambert St. Louis International airport (STL) and most cities typically ranges between $300 - $500 plus appropriate airline luggage fees. Local taxi services or a hotel town car service are available for $35 - $50 each way. If driving, there is a valet parking fee per day.
Meals: Breakfasts, lunches, breaks, and two dinners are included in the program registration.
NACUFS extends its thanks to True Food Service Equipment for their financial and programming support of the Customer Service Institute.
With additional support from Sysco Corporation