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Associate Director, Facilities & Operations

Application Deadline: 07/31/2019

Organization: Arizona Student Unions, University of Arizona

Location: Tucson, AZ

Salary: Commensurate with experience

Website: union.arizona.edu

Contact Details:

For additional informaiton and to apply online, go to http://uacareers.com/postings/39603

Organization Details

The Arizona Student Unions consist of both the Student Union Memorial Center (SUMC) and the Park Student Union, as well as Highland Market and a number of convenience stores and food stops around campus. In addition to campus dining services and catering, the Arizona Student Unions also run mall scheduling, concessions at athletic events, Fast Copy & Design, the Union Galleries, Games Room, the Gallagher Theatre, and a Post Office Contract Unit.

The Student Union Memorial Center is one of the largest student unions in the United States. The SUMC contains everything students need – restaurants, retail spaces, a bank, lounges, study/meeting rooms, a computer lab, and a movie theater. SUMC is often referred to as the “living room” of the University. With Student Engagement, dining services, retail services and more, we strive to provide a “home away from home” to balance the diverse educational, recreational, cultural and social needs of today’s student.


The Arizona Student Unions is seeking applicants for an Associate Director to provide leadership and direction to our Facilities & Operations Teams.

The Associate Director of Facilities & Operations will provide leadership and professional expertise in the planning and implementation of the Unions’ functions, facilities, and events. The incumbent will work with leadership, staff, retail operations and services, and other members of the campus community to collaboratively plan high-quality events and functions. The incumbent will help to identify and facilitate discussions and decisions about issues affecting planned events and will ensure high standards and campus-wide priorities are reflected in the planning and presentation of events.

The incumbent will interact with faculty, staff, students, donors to the Unions, visiting dignitaries, community members, etc. The incumbent will be responsible for providing intermediate and long-term direction to a multi-unit department and staff comprised of Student Union building management, facilities maintenance, safety/security, capital inventory, custodial, hospitality and the loading dock. The Associate Director is responsible for guiding and leading efforts to identify services and programs that best meet the needs of the university community.

Staff Development:

  • Provide direction in the recruitment and hiring of all full-time staff, students, and temporary personnel functions directly or indirectly, this involves position description development for a diverse staff. Selection, hiring, training, supervision, motivation, mentoring, evaluation, counseling and grievance resolution.
  • Coordinate staff development opportunities including student staff training and recognition programs. Provide training, coaching and counseling to ensure that employee performance expectations are clearly communicated. Ensure that performance is appraised on a regular basis and is objectively measured. Support employee career development opportunities. Keep abreast of higher education trends as it relates to student engagement.

University Services and Facilities
Student Union Facilities:

  • Provide leadership in master planning, major and minor capitol project management, and the proactive identification and implementation of strategic tactics and practices that continuously improves the quality, safety and cost effectiveness of all aspects of the departments.
  • Manage and provide leadership for facility maintenance, custodial and housekeeping services that provide and maintain a clean, attractive, comfortable, and safe environment in a 500,000 square foot plus Student Unions facility while offering comprehensive customer service.

Facility Operations:

  • Work closely with Programs, Event Services, Catering, Dining Services and Building Management to ensure that quality, multi-faceted audio-visual equipment and technical services are successfully operated in diverse multi-function spaces in the building; and that all event and meeting room set-up meets all scheduling needs.
  • Provide strategic insight of sustainability initiatives ensuring facility recording and participation in University established sustainability efforts.

Building Management and Hospitality:

  • Provide leadership, professional expertise and direction in the planning and execution of high quality events and functions that serve as catalysts in attracting patrons, customers and guests to the Unions. Examples include theatre events, art exhibits, lectures, panel discussions, themed events, games, tournaments, etc.
  • Building management which ensures that daily operations/events run smoothly and safely and provides a level of service and knowledge that defines the campus standard for performance.
  • Prepare year-end report(s), providing analysis and recommendations for future actions and improvements.

Student Union Loading Dock:

  • Loading dock management that ensures the smooth, safe and efficient operation of a busy receiving operation servicing multiple tenants including food service operations and programmatic functions of the Student Union.

Construction Project Management:

  • Manages preparation of complex projects, Request for Proposals (RFPs), proposal evaluation, consultant interviews and selection, fee negotiations, bid and contracts, and pre-bid and pre-construction meetings. Demonstrates successful project management and leadership by defining, developing and meeting project requirements, goals, budget and schedule.
  • Review, document and submit comments on pre-construction drawings with the department’s internal team.
  • Provides cost estimates for manpower, materials and equipment utilizing University purchasing guidelines and policies.
  • Reviews contracts, plans, and specifications for compliance with appropriate building codes and project requirements.
  • Monitors the construction progress schedule to meet the University’s needs.

Management and Operations:

  • Responsible for developing the operating budgets for all Operational departments including both fee-funded and revenue-producing areas (labor, equipment, supplies, utilities, contracts, insurance, etc.).
  • Assist Senior Director with budget projections related to reserve accounts. Develop, control and administer the annual Student Union Involvement operational budgets and ensure they are prudently managed.
  • Develop 10-year maintenance and facility plan for all Student Union and BookStore locations.

Other Responsibilities:

  • Some evening and weekend work required.
  • Other duties as assigned by the Senior Director.

Required Qualifications

Minimum Qualifications:

  • Bachelor’s degree in a related field.
  • Minimum 5 years of relevant experience in building maintenance/building operations.
  • Demonstrated experience in project management, time management and organizational management with the ability to manage details of multiple and complex projects within firm schedules.
  • Fiscal and budget management knowledge and experience.
  • Leadership skills to provide vision, motivation and guidance to faculty, staff and volunteer leaders.
  • Excellent communication skills sufficient to express ideas and agreements concisely and persuasively, both orally and in writing to a variety of constituencies.
  • Computer skills with ability to use word processing and spreadsheet software and knowledge of desktop production and database systems and other project management software.
  • Ability to address complex issues utilizing a clear, thoughtful manner and to come to resolution quickly without jeopardizing the event or relationships with people involved.
  • Progressive supervisory experience.

EEO Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.